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Home > Help


Help and FAQs

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Information for Ordering and General Policies

Finding Products.

Ordering Online with Antique Lamp Supply

Company Policies.

Customer Service.


Information for Ordering and General Policies

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To Place Your Order – choose from among the following:

Internet Order

Add to the shopping cart and proceed to checkout. Internet order payments are by credit card .

Fax Order

Print the order form, then fill out your order while shopping online and Fax it to us at 1-931-473-3014. Be sure to include your complete, correct deliverable address (we cannot ship to a P.O. Box therefore a street address is required) phone number credit card information, with cardholder’s name and expiration date.

Download order form here.

Mail Order

Print the order form, then fill in your order while shopping online and mail it to us at:

Download order form here.

Antique Lamp Supply
C/O B&P Lamp
843 Old Morrison Hwy.
McMinnville, TN. 37110

Be sure to include your complete, correct deliverable address, (we cannot ship to a P.O. Box therefore a street address is required) phone number, and credit card information with cardholder’s name and expiration date, or postal money order or cashier’s check made payable to B&P Lamp Supply, Inc. (checks in U.S. Funds).

Phone Order

Due to the complexities of with some items and dimensions, we strongly encourage you to order online. You are welcome to contact us and we can walk you through the checkout process.

Finding Products

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Browse and Search for Products

Antique Lamp Supply products are broken into basic categories, like "Table Lamps" and "Candle Covers". When you click on a top-level category (the red bar at the top) products within the section are displayed. If you are looking for a particular product try searching using the search box at the top right of every page.

Use the search at the top of each page by entering keywords. When searching you do not need to use the "and" for more than one word. The search results will be listed by relevance to your query. Click on a product name and you will proceed to a detailed product page.

Ordering online with Antique Lamp Supply

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Adding Items to your Shopping Cart

Simply enter a quantity and click on the "Add to Cart" button. When you add an item to your cart, you will be taken to a screen that shows you the contents of your cart. You'll see the item you just selected.

You can double check the prices of all items or delete them from your cart. Once you have logged in, you can change quantities and determine which shipping address to use when sending each item.

Your abbreviated shopping cart (on the bottom left of each page) lists the items you currently have added - you can remove these or update the quantity by clicking view all contents or anywhere where there is a shopping cart link. If you return to our site at a later date these items will be kept there. When you log out your cart will appear empty. You will need to log in to view your cart and edit your account details. If you close your browser or shut down your computer you are automatically logged out for your security.

Logon or Register

At some point before completing your order, you will need to logon or register by clicking on the My Account/Create Account link at the top of page. If you have used this site before, you can enter your logon name (usually your e-mail address) and password. If you haven't been here before, you can enter your e-mail address and a password and the neccessary address information. Everytime you visit Antique Lamp Supply website after creating your account, you can "place your orders" without re-entering your address.

Checkout

After having logged in and placing items in your shopping cart, you can checkout by pressing the button labeled "Checkout" from the shopping cart page.

This will lead you to a screen that shows you what shipping address(es) will be used, type of payment, and related information. You may also cancel your order on this screen.

Is this Site Secure?

Yes, Antique Lamp Supply uses the internet standard encryption technology to safeguard your privacy and security. For more see our Security Policy.

Customer Service

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Damage Claims

Should damage occur in transit please do not refuse to accept the shipment, as this will cause unnecessary delays and added expense. All shipments should be inspected immediately following receipt. All claims for damages or shortages must be made within 5 days after receipt of shipment. If you receive damaged or shortage in merchandise, please call SPECIAL RETAIL TOLL FREE NUMBER 1-800-424-9324 (7 am until 5 pm Central Time, Monday thru Friday) for filing a claim and asking for replacement merchandise. Please save all packing materials for returns. The merchandise must be returned in the original cartons, properly packed, with the original inner packing materials.

More questions? Contact us at customerservice@antiquelampsupply.com.

Product Safety and Recalls

Safety and integrity of our products is our highest priority. If you fell like our product might have a condition or defect and is unsafe, we want to hear from you. Please contact us with specific information about the product and your concerns.

If a product we carry has a safety recall we will notify each customer we can identify has purchased the product. This includes wholesale, retail and other sales channels.

Current product recalls:

Returns

Satisfaction Guaranteed – 30 day return policy. You may return merchandise (for any reason) as long as it is returned within 30 days of the date of shipping. Fill out the Return Form attached to your invoice for proof of purchase. The merchandise must be returned complete and unaltered, in the original cartons, properly packed, with the original inner packing materials.> All returned merchandise must be returned by INSURED Parcel Post. If returned within 30 days, and received in good original condition, we will refund the full purchase price of the item (less the shipping charges). All returned merchandise must be returned by Insured Parcel Post. If the merchandise was returned due to our error in shipping (wrong quantity, wrong item, or defective item) we will refund the full purchase price plus shipping, plus return Insured Parcel Post charges, and taxes, if applicable.

No returns or claims will be accepted after 30 days. So, please notify us as soon as possible should you want to return merchandise. Please make arrangement for your return by calling our SPECIAL RETAIL TOLL FREE NUMBER 1-800-424-9324 (7am until 5 pm Central Time, Monday thru Friday).

More questions? Contact us at customerservice@antiquelampsupply.com.

Remember: In order to receive full refund on merchandise, all returns must be in original, unaltered condition and carefully packed in the original carton. All returns must be made by Insured Parcel Post.

Restocking Charge

We cannot be responsible for packages returned to us due to no fault such as undeliverable address, order refusals, or returned orders after 3 delivery attempts have been made. A 15% restocking fee plus shipping charges will apply.

For Customer Service concerning Damage Claims or Returns, please call SPECIAL RETAIL TOLL FREE NUMBER 1-800-424-9324 (7 am until 5 pm Central Time, Monday thru Friday).

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843 Old Morrison Hwy. | McMinnville, TN 37110
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