Free Shipping on Orders Over $30

Standard U.S. Shipping - See Shipping policy for complete rules

Customer Support

(931) 473-1906

Information on Ordering and Shipping

Minimum Order

There is no minimum order to the contiguous United States, Alaska, and Puerto Rico. 

International Orders

Sorry, but at the present time (except for Canada), we are not able to process International Orders.

Order Processing and Shipping Time

Processing your order normally takes 1-2 days. All merchandise, which is in stock at the time your order is processed, should arrive at your door within 3-7 business days after your order is processed. Alaska, Hawaii, Puerto Rico and Canada residents should allow several more days for shipping time.

Temporarily Out of Stock

Our online availability check system will allow you to determine whether or not an item is in stock for immediate shipping. If the item is TEMPORARILY OUT OF STOCK, it will display Out Of Stock on the product page. If the item is TEMPORARILY OUT OF STOCK, you are requested to reorder the item at a later date when it becomes available. 

Deliverable Address

By having your correct shipping address, we can better assure prompt delivery to your door. Please ensure you have entered the correct address with your order. Problems with addresses can create delays in delivering your order.

Discontinued Items

For reasons beyond our control, an item may be DISCONTINUED even though an online photograph, description and pricing may be shown. DISCONTINUED means that the item is not available at this time, and it will not be available at a later date. In the case of a discontinued item, please select an alternative or substitute item for your order.

Standard Shipping Charges

The following shipping charges are based on Standard Service to the contiguous United States. Customers in the US have the option to purchase Ground, 2nd Day and Overnight Shipping.

Depending on your Order Amount, the following shipping charges will be added to your order.

Order Amount Shipping Rate
Up to $30 $5.50
$30.01 and above FREE!

Free standard shipping for orders over $30 is limited to domestic shipping inside the contiguous 48 states. There are no restrictions on items or quantities ordered. Offer only valid for orders placed online and within the promotional period. If you have questions about this offer, please contact us.

Orders shipped to Alaska and Hawaii and Puerto Rico will be shipped by the United States Postal Service, and an additional $10.00 per order will be added to the above noted shipping charges to cover the extra shipping and handling costs.

Canadian Customers

All duties, taxes and broker fees are the responsibility of the customer.

Taxes

Tennessee residents will be charged a 9 3/4% sales tax.

Payment Policies

We accept payment by Credit Cards, Postal Money Orders, and Cashier’s Checks. Cashier’s Checks and Postal Money Orders must be made payable in U.S. funds to B&P Lamp Supply, Inc. We take Master Card, Visa Card, Discover Card, American Express and PayPal. Please be sure to carefully include your credit card number, expiration date, the cardholder’s name and credit card billing address.

Antique Lamp Supply Returns Policy

Satisfaction Guaranteed – 30 day return policy.
You may return merchandise (for any reason) as long as it is returned within 30 days of the date of shipping.
Fill out the Return Form attached to your invoice for proof of purchase. 
The merchandise must be returned complete and unaltered, in the original cartons, properly packed, with the original inner packing materials.
All returned merchandise must be returned by INSURED Parcel Post. 
If returned within 30 days, and received in good original condition, we will refund the full purchase price of the item (less the shipping charges). All returned merchandise must be returned by Insured Parcel Post. If the merchandise was returned due to our error in shipping (wrong quantity, wrong item, or defective item) we will refund the full purchase price plus shipping, plus return Insured Parcel Post charges, and taxes, if applicable.

No returns or claims will be accepted after 30 days. So, please notify us as soon as possible should you want to return merchandise. Please make arrangement for your return by calling our SPECIAL RETAIL TOLL FREE NUMBER 1-800-424-9324 (7am until 5 pm Central Time, Monday thru Friday).

More questions? Contact us at customerservice@antiquelampsupply.com.

Remember: In order to receive full refund on merchandise, all returns must be in original, unaltered condition and carefully packed in the original carton. All returns must be made by Insured Parcel Post.